Website of the UK government

Details of the proposals are available on the DCSF website.

• A New Way of Handling Parents' Complaints About School Issues Opens new window

The Children’s Plan committed the Government to look at ways of improving the current arrangements for parents’ complaints.  The consultation invites comments on handling parents’ complaints, affecting their individual child, to their child’s school including those which concern bullying. 

The DCSF is asking for views on ways to improve: handling of complaints at school level; the place of mediation services to resolve disagreements early on; and possible new independent arrangements to consider complaints that cannot be resolved at school level.

The DCSF is seeking responses from as many people and organisations as possible including parents, parents’ organisations, governing bodies and governors’ organisations, local government, schools, teaching and support staff including professional bodies, and those with SEN interests.